If you are unhappy with an item you can return it for an exchange, store credit or refund which will be issued in the same form as the original payment, within 30 calendar days of the receipt. The product you return must be new, unused, pristine, unmarked, with all the original packaging and saleable. For all returns you must provide proof of purchase (in the form of a receipt, credit card statement).

We can’t guarantee to be able to return or exchange items on “special” or "sale".

Before you return the item please let it us know by email (leisha@bookpassion.com.au). We will send you the returns form and all the instructions related. The item can be returned in the following address:

Book Passion - Shop 35 Belconnen Fresh Food Markets, 1 Lathlain Street, Belconnen  ACT  2617.

If you receive an item that you consider to be flawed or faulty upon delivery, please contact us immediately to discuss its repair or replacement by email (leisha@bookpassion.com.au).